- #Exchange app on iphone asking for password how to
- #Exchange app on iphone asking for password password
Thank you all for your assistance and thoughts on this issue. Thank you in advance for any assistance you might be able to provide and I hope that this thread becomes helpful to other people experiencing similar issues.
#Exchange app on iphone asking for password how to
We could use some suggestions on how to configure these devices so that users are not prompted every few hours. Help Requested: We have spent 48 hours on the phone with various levels of Microsoft Support and we are at a loss as to how to resolve the issue. It is my assumption that this behavior is what prompts the user and that when they click the "Edit Settings" button that the application is reauthorized. Please repeat the request allowing user interaction.Īpplication: Apple Internet Accounts Status: Success ~~~~~~~~~~~~~~~~~~~~~~~~~ If you pull up a users sign in history (Azure Active Directory -> Sign Ins -or- Intune -> Users -> Sign Ins) the following is observed within a less than one second interval: ~~~~~~~~~~~~~~~~~~~~~~~~~ Application: Apple Internet Accounts Status: Interrupted Failure Reason: Session information is not sufficient for single-sign-on.Īpplication: Apple Internet Accounts Status: Failure Failure Reason: For security reasons, user confirmation is required for this request. I have done extensive investigation into our logins and all of the users have the same behavior - this may be a symptom or a cause. But, every few hours, the native iOS apps stop working until the user clicks on the dialog box again. If a user clicks "Edit Settings" the box disappears and email, contacts and calendar operate as expected.
#Exchange app on iphone asking for password password
Problem Statement: The "Enter Password for the Exchange Account" box appears every few hours (image at the top of this post). Permissions Requested Apple Internet Accounts
(The image below is pulled from the internet - the users did not see the "consent on behalf of the organization" check box. I understand the need for the consent and have now accepted this on behalf of the organization. Prior to Tuesday the "Apple Internet Accounts" application was not in our Azure AD. This is new and has added a new Enterprise Application in Azure AD. As part of the authentication process they must accept the following conditions from "Apple Internet Accounts". NEW: When the profile is deployed via Intune, the user must authenticate the account (this is ok). This new profile or perhaps a change in Azure AD or Apple did something new that is probably relevant to the situation. The associated SCEP profile works and installs the necessary certificate. This new profile is successfully deployed to the devices and allows the iOS devices to retrieve email, contacts and calendars. This profile suddenly stopped working and users were repeatedly prompted to re-enter their password - it did not matter what password was entered in the iOS pop-up, nothing worked and incorrect passwords did not lock the account.Ĭhange initiated: So - we removed the old email profile and created a new one using certificate as the authentication method. On Tuesday morning, we had an Intune policy that deployed an iOS email configuration profile to our devices using username/password this profile has worked for years.
Situation: We are an O365 shop and use Intune and various conditional access policies to manage device access. Enter the password for the Exchange account
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